The information provided in this Return & Refund Policy is for general informational purposes and does not constitute legal advice. While we aim to ensure that our return and refund process is transparent and fair, we do not guarantee that the information herein is free of errors or omissions. Users are encouraged to review this policy thoroughly before making a purchase and to reach out for clarification if needed. By using our website and making a purchase, you agree to the terms outlined in this policy.

1. General Return Policy

• We accept returns on eligible products within 7 days of the delivery date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.

• Certain products, including but not limited to software licenses, digital downloads, and some personal items (e.g., earphones, smartwatches, and apparel), may not be eligible for returns due to hygiene, licensing, or other reasons. Please refer to the specific product description for return eligibility.

• To initiate a return, please contact our customer support team at support@asherconnect.in with your order number, reason for return, and any supporting documentation or images.

2. Return Process

• Once your return request is approved, we will provide you with instructions for returning the product, including the return address and any necessary shipping labels.

• Customers are responsible for the shipping costs associated with returning the product unless the return is due to a defect, damage, or error on our part.

• We recommend using a trackable shipping service for returns. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.

3. Refund Policy

• After we receive and inspect your returned product, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original payment method within 30 days.

• Refunds may take additional time to reflect in your account depending on your payment provider or bank.

• Shipping costs paid at the time of purchase are non-refundable, except in cases where the return is due to a defect or error on our part.

4. Exchanges

• We offer exchanges for defective or damaged products. If you need to exchange a product for the same item, please contact us within 3 days of receiving your order.

• Exchanges are subject to product availability. If the item is no longer available, we may offer a refund or store credit at our discretion.

5. Non-Returnable Items

• Certain items are not eligible for returns or refunds, including:

  • Digital products, software licenses, and downloadable content.

  • Personalized or custom-made items.

  • Earphones, smartwatches, and other personal-use electronics once the packaging is opened, unless defective.

  • Apparel that has been worn, washed, or altered in any way.

• These restrictions are in place to ensure the safety and integrity of our products for all customers.

6. Damaged or Defective Products

• If you receive a product that is damaged or defective, please contact us within 2 days of receiving the item. Include your order number, a description of the issue, and any supporting images.

• We will arrange for a replacement or refund at no additional cost to you after verifying the issue.

• We reserve the right to assess the condition of the product before processing a refund or exchange for damage claims.

7. Cancellations

• Orders may be canceled before they are shipped. If you wish to cancel an order, please contact our customer support team as soon as possible at support@asherconnect.in

• If your order has already been shipped, you may need to wait until it arrives and then initiate a return as per our Return Policy.

8. Changes to the Return & Refund Policy

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our website indicates acceptance of the updated terms. We encourage you to review this policy periodically for the latest information.

9. Contact Us

If you have any questions or concerns about this Return & Refund Policy, please contact us at:

support@asherconnect.in